Refund policy

At WorldClassCleats, we want you to be confident in every pair you buy from us. If something isn't right, we're here to help.

1. Return Window

You may request a return within 30 days of the delivery date shown on your tracking information. Requests made after 30 days cannot be accepted.

2. Condition Requirements

To be eligible for a return, items must be:

  • Unworn and unused, with no scuffing, dirt, or wear on the soleplate or studs
  • In original condition with all tags attached
  • Returned in the original box, undamaged

Cleats that have been worn on grass, turf, or any playing surface cannot be returned. We recommend trying your cleats on indoors, on carpet, to confirm fit before use.

3. Non-Returnable Items

  • Items marked Final Sale or Clearance
  • Custom or personalized orders
  • Gift cards
  • Items returned without prior authorization

4. How to Start a Return

Email worldclasscleats@gmail.com with:

  • Your order number
  • The item you wish to return
  • The reason for the return
  • Photos, if the item arrived damaged or defective

We respond to all return requests within 24–48 hours. Do not ship anything back before you receive return authorization and instructions from us — unauthorized returns cannot be processed.

5. Return Shipping

  • Defective, damaged, or incorrect items: return shipping will come out of your cost and we will provide a prepaid label.
  • All other returns, including sizing and change of mind: the customer is responsible for return shipping costs. We recommend a trackable service, as we cannot issue a refund for a return we do not receive.

Original shipping charges are non-refundable except where the item was defective, damaged, or incorrect.

6. Refund Processing

Once we receive and inspect your return, we will email you to confirm approval or denial.

Approved refunds are issued to the original payment method within 5–10 business days of approval. Your bank or card issuer may require additional time to post the credit to your account.

7. Exchanges

We replace items only if they are defective, damaged, or incorrect. For a different size or colorway, please return the original item for a refund and place a new order — this is the fastest way to get the pair you want while it's still in stock.

8. Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery at worldclasscleats@gmail.com with photos of the item and the packaging. 

9. Order Cancellations

Orders can be cancelled before they are fulfilled. Because we typically fulfill within 1–3 business days, please email us as soon as possible. Once an order has shipped, NO REFUNDS

10. Late or Missing Refunds

If you haven't received an approved refund after 10 business days, first check with your bank or card issuer, as processing times vary. If it still hasn't appeared, contact us at worldclasscleats@gmail.com and we will trace it.

11. Contact

WorldClassCleats Email: worldclasscleats@gmail.com We respond to all inquiries within 24–48 hours.

By placing an order with WorldClassCleats, you agree to the terms outlined in this Refund & Returns Policy.